Service-Oriented Assurance Programs
At localLINUX we provide service plans designed to allow businesses the benefits of a full service IT department without the great expense. Don't limit yourself to hiring a firm or technical employee with only a limited range of knowledge. localLINUX offers the combined expertise of its staff to support your changing technology needs. We are your on-call, on-demand support staff for your technology needs. Each support plan includes a Personal Account Representative.
Each "SOAP" customer is provided a block of hours each year. These hours are used towards any project localLINUX is capable of completing including engineering, support, audits, and more. Unused hours are not carried over between contract years. We have 4 support packages to service the needs of your business. Contact a localLINUX representative for pricing details and a free assessment of your business's technology needs.
* Each plan includes Web and SPAM Free Email Hosting.
| Bronze Support |
Silver Support |
- 84 hours per year
- Business Hours
- M-F 7:30AM - 6:00PM
- Weekly onsite walkthroughs
- On & offsite support
- 4 hour response time
- 5GB offsite backup
- Includes WatchGuard X10e
Firewall / Router
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- 168 hours per year
- Extended Business Hours
- M-F 6:30AM - 10:00PM
- Weekly onsite walkthroughs
- On & offsite support
- Network Monitoring
- 4 hour response time
- No emergency fees
- 20GB offsite backup
- Includes WatchGuard X20e
Firewall / Router
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| Gold Support |
Platinum Support |
- 240 hours per year
- Extended Business Hours
- M-Su 6:30AM - 10:00PM
- Biweekly onsite walkthroughs
- On & offsite support
- Network Monitoring
- 2 hour response time
- No emergency fees
- 50GB offsite backup
- Includes WatchGuard X55e
Firewall / Router
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- 480 hours per year
- 24 / 7 / 365 Availability
- M-Su Availability
- Biweekly onsite walkthroughs
- On & offsite support
- Network Monitoring
- 2 hour response time
- No emergency fees
- 100GB offsite backup
- Includes WatchGuard X550e
Firewall / Router
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Support Services |
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Total Control Support |
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Backup Services |
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Offsite Backup |
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Service Recovery |
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Engineering |
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Design & Consulting |
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Hardware Services |
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Hardware Management |
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Asset Management |
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Parts & Labor |
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Inventory Control |
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Web & Email Services |
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Postini Email Filtering |
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Shared Hosting |
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Dedicated Hosting |
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Webmail |
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Self Managed Accounts |
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Web Development |
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Networking Services |
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Cabling |
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Virtual Private Network |
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Voice over IP |
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Wireless Networking |
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Wireless Survey |
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Terminal Services |
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Remote Access |
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